Bachman Volkswagen

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Our VW Golf was in for a ERG recall and Bachman service didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into.

I didn't realize the bracket was't there and I replaced the broken pipe. After about another 10,000 pipe broke again.

I was told by a good auto tech (not Bachman) that maybe they didn't replace a bracket. I didn't know what bracket it was and talked to Bachman's shop foreman (Bill Smith) and said they wouldn't leave a part out.

The pipe broke again. I Googled it and found other dealers across country have left this bracket off during this EGR RECALL and the pipe will fail.

After showing Bachman's service manager (Sherry Baker) all of my documents of service and the Google references she only would agree to furnish the bracket they left off and wouldn't even replace the pipe.

Worst service in world. Left me waiting, hoping I would go away. Knowing what they did wrong. All I wanted was the price of the pipes I brought from them.

I have never complained in writing before, but I feel I need to warn others about how bad Bachman's service is. "BEWARE of BACHMAN service"