Cypress Pointe

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CLOSED NOW - Opens at 10:00am

My mother and I moved in here originally in 2011 because I liked the big bedroom and we liked the location. But because there are so many apts, we are always having to wait for maintenance. Don't get me wrong. The maintenance crew is wonderful and every one of them is polite and more than helpful but they are overworked. They need double the crew they have. We have had about 8 water leaks since we have been here. One leak in December 2012 in my bedroom was so bad that I had to sleep in the living room on the sofa for a week until they could fix it. They knocked $200 off my January rent but I don't think that helped at all. The worst is we keep having an infestation of termites every time they put mulch down in the spring. Thousands of termites swarm in my Mother's bedroom window and then they die. It is a mess to clean up but even though they say they are going to prevent it happening again, it always happens again. 4 times we have had it. We don't have the money to move. Don't move here.

You get what you pay for in life, and in this apartment you get location only. Front office service is terrible, and maintenance is over worked and stretched thin. Our apartment had problems that on average took 2-3 weeks to restore. I would not recommend this apartment group.

moving here would be the worst mistake you will ever make in your life!

i have only lived here for 3 months and so far the air conditioning has gone out at least 5 times. each time happened to be in the hottest weeks of the summer. the first time it broke we were without air for 7 days when it was over 90 degrees outside. The maintenance guys finally fix it and a few weeks later it breaks again. It was leaking freon and every time they came to fix it they would just add more freon and not find the problem. therefore it went unfixed until the 5th time when we literally had to raise hell to get the office staff to even acknowledge there was a problem. It is the 5th time this summer, we reported the problem over a week ago and it has still not been fixed. They keep making excuses as to why it cant go in at a certain time. or they make an appointment (which we rearranged our schedules for) just to have them make an excuse not to install the new piece.

Also in the three months we have been here the deadbolt fell out of the door (yeah, real safe place, huh?). the refrigerator crisper is stuck, the door doesnt seal so everything sweats and then water leaks all over the kitchen floor. the pluming sucks. you cant rinse dishes or run water in the kitchen or bathroom sinks for more than a minute without the drains getting stopped up. The fire alarm got a short and went off at 5am two days in a row. the ceiling fans wobble. the screen on the sliding door falls off the tracks (this is at any apartment, i see them laying across peoples porches all the time).

another big problem is the staff here. they seem so nice and friendly when you first visit, then as soon as you move in, they are the rudest people ever. they are never willing to do anything. (I went in over a month in advance to tell them we were moving in a day early, they said ok, we show up on move in day and they didnt have the apartment ready becuase they were too lazy to change the date on one paper.) they lie about everything. they tell you something will be here tomorrow, its over a week before its in. they say something will be fixed at this time. its not fixed for over a week, then when it is fixed it breaks again. you go in to the office to ask a question they will ALL be on lunch break in the club house and just look at you and say oh they just live here like you dont mean anything at all. and they just sit there unwilling to help.

storms come through and knock parts of the fence down and the fence just lays in the grass for forever (its been about two weeks so far). its an accident waiting to happen. the railing on the stairs is also an accident waiting to happen. They are pretty much all rusted completely through and if someone falls, im sure it will just go right down with the person.

Trust me. i have only lived here three months and i wish that i would have made the wise decision to pay the couple extra hundred dollars and live across the street. Dont make the same mistake or you will also regret it.

As a long-time resident of this "community", I have watched Cypress Pointe go downhill-- fast. It has become a really unsafe and noisy place, mostly because of the new residents who are moving in because of the dirt cheap rent that is being offered just to attract tenants. Any intelligent business person would have the common sense to know that moving this element in would ruin your property. But maybe management just wants to ensure that their friends have a place to stay......