Discernity

Write a Review877-995-4675

This internet service is by far the WORST. I live at Copper Chase Apartments in Greenwood, Indiana. I am supposed to get 15mbps and I have averaged 5mbps for the last 6 months, never been over 10 once. You call to complain and they do NOTHING. I've literally called so much trying to get this fixed they probably all know my name. It's always we will open up a ticket, you'll ask how long it'll take to get fixed and it's always "we're not sure, can't give you a timeframe". They love to blame the router, even if you have an eithernet cord blugged straight into the wall. Then they will try to reset the wall jack, which never works. Then they will send "engineers" out, these guys are clueless. Can't get a refund because you're locked into a lease with your apartment. They truly don't care about you what so ever, you're stuck paying for service thats based on lies. I will be seaking legal counsel over this. Discernity, don't even bother commenting back on this review to apologize. Your apology won't be sincere, it's only for show, don't waste the readers time.

Discernity doesn't have server access and apparently has no control over the company that does. Took over four hours and all they can say is "ticket is still open and hasn't been looked at". I asked if there is anything they can do to check on the status and they said they couldn't. All I wanted to do was get my Xbox online. Takes most Internet companies 30 seconds while your on the phone with them but Discernity can't do it in 5 hours. Very disappointed!