Air Masters

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Though the AC system through AirMasters was recommended by Home Depot, the installation tech cut corners to be finished by 5:00pm. He turned off the main hot water valve and when I called AirMasters to report it, they said it wasn't related to the work he did. He also didn't put in a ground plug, which caused the city inspector to reject the AC system. I've had to call to schedule another appointment for the tech to install a ground plug, and then call the city inspector back for a second inspection.



Bottom line: the AC works great but the service was terrible.

The salesman was very polite and knowledgeable, Rich did an excellent install and would definitely refer Airmasters. They do all the installs in northern colorado for The Home Depots, and they have an A rating with the BBB.

They had the best pricing on Trane and Lennox I went with a Trane furnace and they did an excellent job.

Absolutely the worst service we have ever experienced. Here are some of the problems we experienced with them along the way:- No hot water for 5 days.- Saying they would call and never calling, not returning calls, and not responding to their 24-hour phone number.- Saying they would arrive to fix the problem at a specific day and time, then cancelling that morning or just never arriving.- Leaving the place a mess.- Not making sure everything was working properly after installation (we know this because they didnt connect the power source to the hot water heater before they left).- Twice they started a job on a Thursday, saying theyd be back on Friday, and cancelling or not finishing on Friday, so we had to deal with the ramifications of the half-finished job until the next week.Ultimately our experience working with them has left us extremely dissatisfied and frustrated.

Absolutely the worst service we have ever experienced. Here are some of the problems we experienced with them along the way:- No hot water for 5 days.- Saying they would call and never calling, not returning calls, and not responding to their 24-hour phone number.- Saying they would arrive to fix the problem at a specific day and time, then cancelling that morning or just never arriving.- Leaving the place a mess.- Not making sure everything was working properly after installation (we know this because they didn?t connect the power source to the hot water heater before they left).- Twice they started a job on a Thursday, saying they'd be back on Friday, and cancelling or not finishing on Friday, so we had to deal with the ramifications of the half-finished job until the next week.Ultimately our experience working with them has left us extremely dissatisfied and frustrated.