Westex Federal Credit Union

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CLOSED NOW - Opens at 9:00am

05/11/2017 I am extremely upset with WTFC within these past few weeks as I have been sending emails through the customer service website requesting to reset my (online-bill pay) password with no responses to resolve the problem.
I've been banking w/ wtfc for over 30 years and have been very pleased, up till now and have never experienced such disappointment. I can't believe the irresponsibility of upper management not responding to the care of their client. Why does it take weeks to respond to a simple email (multiple e-mails) totally rediculis.

Great place to do business, the staff were all very considerate and very knowledgeable. Would definitely recommend

Absolutely one of the worst places I have ever done business with. I have average credit just like most people and this place hasn't given me the light of day about a car loan or credit card. I don't expect special service by any means , but for a current customer with multiple accounts I expect to be treated by a loyal customer. I will be closing my accounts today and moving to American national bank who has financed me for over 6 car loans. The loan officer I try to do business with at WTFCU told me that he didn't make money of off credit cards and didn't care to steer me either way. I also had to call numerous times and after 3 days later he told me he couldn't help me , so I guess a courtesy phone call was out of the question.