PetSmart

Write a Review410-308-1140

CLOSED NOW - Opens at 9:00am

I showed up with my pup and was running 15 minutes late because of an accident. The groomer refused to take my pet and was very rude about it. Just flat out- you are late, I am not taking your dog now. We have been going there for years. Never again- you have lost a customer for life.

I had an appt.for 10 am 3/29/14. When I walked in, the groomers was yelling at the dogs because they wouldnt stay still on the tables for grooming. Then one of the girl groomers tried to take a ladys dog behind the counter with the dogs leash still attached. The lady was upset because they were yanking the dog and her leash was still attached. My golden retriever came home cowering in the corner after this petsmart experience. Apparently, they said he wouldnt stand up for a bath, so they apparently locked him back in the kennel till u got there. (3 hours later, and no phone call) it took them another 15 mins.to finish him up.their excuse was 25 dogs were there, no one could explain why my dog was traumatized after this petsmart experience. I will NEVER go there again.please think of your pets!!!!

We've used the grooming, attended the basic obedience training classes, and just generally shopped here. I've always had a pleasant experience and everyone is always friendly.

This store was a very poor customer care ethic. We have been customers since it opened. Every time we have returned anything we get a hassle. The latest involved a cat perch which fell apart before it was even used. We were refused even a store credit because we had paid by personal check. Being on a local bank the check clears in 3 days by law. Yet PetSmart refuses to do anything to satisfy a customer for 10 days if you pay by check! We even had a printout of the cancelled check from the bank. Yet we were rudely told they would do nothing!



If you buy anything from PetSmart better make sure it works before you pay for it! Better yet don't even shop there!