Coast Dental - Willow Bend

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Avoid this office at all costs. I first visited the Coast Dental Willowbend office for xrays and an initial examination. Prior to any treatment I requested that a treatment plan with any costs not covered by my insurance by given to me. I never received a treatment plan. I was told that I needed to return the following week for a "cleaning", which should have been covered by the insurance. I had this procedure done, which took about an hour, and when it was done I was given a bill for over $200, with about $600 being billed to my insurance for a "root planing and scaling". I was upset at this unexpected expense, but paid and simply decided to go to a different dentist. On Wednesday December 3, I was examined by another dentist, who advised me that no root planing and scaling had been done, or if it was, it was completely ineffective and I would need another one. He took pictures of my mouth which show months of accumulation of plaque, which would have been gone if an actual root planing and scaling had been done. In addition, I was sent a new bill from Coast Dental yesterday for an additional $40 for irrigation, which they say was not covered by insurance. When speaking with the office manager, she states I received a treatment plan (which I did not) and that the root planing was done correctly (which it absolutely was not). I am filing a grievance with my insurance company and listing poor reviews on every site I can find.

stay away...all they care about is up charging... place is a rip off...

I had a terrible experience here yesterday. I have had dental care all of my life and had a few cavities. My gums have always been sensitive. Yesterday, during my third appointment at Coast Dental, I was told I had serious gum disease and I needed a $1,200 cleaning. I find this very hard to believe since I had been in 6 months ago. I noticed that they wanted to use Arestin in my mouth. Not surprisingly, they had Arestin posters all over their walls. I was very upset because they refused to clean my teeth and I wasted 90 minutes there. I have an appointment with another dentist next week. I would not recommend this type of franchise. They are always pushing treatments and special dental supplies such as expensive toothpaste and toothbrushes.