U-Haul Storage of North Lynnwood

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I had a last minute move, under a lot of stress, Chris helped me and it was great, worked out a way to get me the truck I needed, and helped me on the return. Everything was smooth and I got a killer deal on the rental! Would recommend them to anyone in the area. I would also recommend Chris as a rep too because he went above and beyond!

MY REVIEW OF U-Haul Storage of North Lynnwood

AWFUL COMPANY! Our moving truck was OVERBOOKED! Maintenance was not done on it, as it went directly to us. We ended up being delayed 5 hours and had to reschedule the movers. We purchased the Safemove protection with roadside assistance. They TRUCK BROKE DOWN ON TOP OF THE PASS IN 105 DEGREE WEATHER, with KIDS, FAMILY PETS, 2 KIDS, a FULLY STOCKED FRIDGE and FREEZER with ice bags, including ORGANIC SKINCARE for my BUSINESS and our 2 cars. We tried to get through to U-Haul Roadside Assistance that was UNAVAILABLE for 4 HOURS! We called U-Haul North Lynnwood where we rented it, AS WE WERE ONLY 2 HOURS AWAY FROM. They wouldn't help, they kept transferring us to roadside assistance. They ended up telling us to just call Highway Patrol to help, as we were in a dangerous place on the pass. We paid over $600 to tow the 26ft U-Haul truck and tow trailer to the nearest town. It took 2 days for them to send someone out with a new truck and movers. They apologized and told us to save all receipts for prompt reimbursement.



We corresponded through email with U-Haul Storage North of Lynnwood, as they instructed us on emailing motel, gas, food receipts and pictures of everything for payment. We emailed everything to both Eddie Arenibas and Harley Barrett. They told us everything was great and then...nothing. No response from either one.



Our family pet was ill and his health rapidly deteriorated and UNEXPECTEDLY PASSED AWAY because of that 3 day hell. Our kids were devastated. IT'S BEEN 2 1/2 months and we have still not been reimbursed from them. We now have to file a suit in small claims against them. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

Uhaul hooked up our trailer rental but apparently didn't do it right because in the middle of the night while towing it, it fell off the truck. Fortunatly for us there where two cops that saw what happened and helped us reconnect the trailer as there would have been no way for my sister and I to lift a fully loaded traler back onto the hitch. I've found it totally impossible to contact uhaul by phone after I returned the trailer. I've been redialing the phone number over and over for an hour and a half but only get a busy signal. They apparently only have one phone line.