Gluckstadt Heating & Air

Write a Review601-540-6844

OPEN NOW - Closes at 7:00pm

To start they were a day late arriving to evaluate, and the (next) day they promised to come at 3:00 PM they arrived around 6:00 PM. Due to their tardiness I was unable to be at our house, but my wife who was home alone with our three small children let them in during dinnertime. The technician immediately demanded $75 cash, which First American has informed us was not usual policy, but as my wife was alone she felt threatened and that she had no choice. They diagnosed a faulty blower motor in our three-year-old AC unit, and ordered the part. When the part arrived they told us they wouldn't install the part without us paying an additional fee. Initially they demanded $200 from my wife, when I got involved (I was home at this point) they lowered it to $125, when we complained to First American they lied about the nature of the fault, saying due to our unit's age it needed an $81 "cleaning." The staff was verbally abusive to my wife and I over the phone, to the point where my wife felt unsafe allowing them into our home. I requested a refund a day after First American Home Warranty had assigned a different provider to us, whereupon I was verbally abused by the woman on the phone before she denied a refund and slammed the phone down. I have since found out that Gluckstadt was attempting to collect cash on the service from us, invoice First American for the service, and file the repair charges under manufacturer's warranty since the "old and dirty" AC unit was less than three years old. After First American assigned a new provider the problem was fixed quickly the next day, with no problems and no extra charges. Withholding an agreed-upon, paid repair is tantamount to extortion, and taking advantage of a beleaguered housewife an unsafe and dishonest practice. NOT a reputable business, they LIE and TAKE ADVANTAGE of their customers, and attempted to SCAM and EXTORT both me and my wife, in addition to FALSIFYING reports to our home warranty provider.

Very Honest and prices are very reasonable. Techs were very polite and very fast service. I recommend this company to all Madison residents.