Wells Fargo Bank

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CLOSED NOW - Opens at 9:00am

Very unpleasant experience at the Madison NJ branch! I’ve visited the branch in my lunch break, asking if I can purchase Euros at the branch. My mom is in retirement home in Europe and the easiest transaction for me is to purchase Euros. I asked the teller about the rate and the lady behind her asking me if I had the account. I said I didn’t but if needed I could open up a savings account – thinking to possibly transfer funds from Chase and maybe use Wells Fargo as my primary account in the future. I have been cut abruptly by the lady (standing behind the teller) – YOU CANNOT DO THAT! I asked to just get the rate and then decide. The lady went to the branch manager and said (I could hear her speaking) “HE just wants to open up a savings account so he can buy Euros!!” A few seconds later a manager calls me and asks the same question – I felt like being interrogated for some illegal action. After 5 min of detailed explanation about my mom and retirement home the manager agreed to look for the rate. All in all, very rude attitude from both the lady behind the teller’s desk (she never introduced herself) and the manager itself. Wells Fargo, I am NOT transferring any of my business to you – sorry. Hope someone who cares about the future of the bank reads these feedback postings. Very disappointed.