Doctor's Valu Vision

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My step son broke his glasses the middle of Feb. when taking them there to get them fixed we were told it would be 7-10 days to get them back they had to be approved by the insurance. It had been 2 1/2 weks and still had not heard anything so my husband called and was told they had not heard back from insurance and would call us when they did. Two weeks later we still had not heard anything so he called back. When he called this time he was told no one had sent them off to the insurance. It has since been two more weeks and we still have not heard from them or can be given a valid reason for the problem and still almost two months later have no glasses for my step son.