Porsche of Orlando

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I have been a loyal customer of Porsche of Orlando for over 20 years, and have spent thousands of dollars in parts and services. Up until now, I have enjoyed a mutually beneficial business relation. However, recently I had an issue with a battery for one of our vehicles and was appalled at how my grievance was handled.

On 11/28/12, I purchased a Porsche battery for a 2008 Porsche Cayenne, then replaced it on 11/28/14 with an Interstate battery (which Porsche of Orlando had advised to me was a better battery than the Porsche brand), and this month I had to replace it again. The battery had gone bad in less than one year, losing charge as of two months ago. I contacted the parts manager, David Kennedy to see if the battery could be covered under a warranty. When he finally responded to me, he provided me with a ridiculous and unreasonable qualification: that the vehicle must be driven for 6,000 miles in order for it to qualify to be covered under a warranty. I drove the car 1800 miles, and so I was told it did not qualify.

The notion that a part cannot be covered simply because the vehicle has been lightly driven is absolutely outlandish. I make sure to start every car on my lot every other day for 15 minutes, so that the cars will maintain their charge. It is therefore, reasonable to consider that there is possibly a defect in the battery. If I would have contacted Porsche of North America with the same issue, I am certain I would have been able to get a replacement at no charge.

I am completely disappointed in the customer service that I received from Mr. Kennedy, considering the amount of years that I have been a Porsche customer, and the amount of money that I have spent over that time period. In the 2008 Porsche Cayenne alone, I have spent over $4000. The 2008 Cayenne was my favorite car, and I used it personally. After this incident, however, I will no longer be using this vehicle. I want you to know I am very displeased with how I was treated, being a longtime customer, and hope that Mr. David Kennedy will be reprimanded for his unprofessionalism and unsatisfactory customer service.