Dom's Sausage

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CLOSED NOW - Opens at 7:00am

7/26/2011 terrible customer service. went in there on a friday afternoon and went up to the counter (no one in front of me) and stood there for 5 minutes before someone noticed me. there was probably 7 to 9 people walking around behind the counters what appeared to me as doing nothing. there was only about 6 other customers in there with me that were all sitting down eating. finally, a guy says to

me "has anyone helped you"? i told him no and that i've been standing there looking invisible to everyone. he apologizes to me and can clearly see i'm mad about it. he asks me what i want and i tell him a sub and a fish diner. he says to me "i'm gonna throw you an extra piece of fish for your trouble". so i thank him for that and that puts me in a good mood again. keep in mind, the fish diner costs $8.50. i bring my stuff up to the register where an older woman with glasses (who doesn't say hi, doesn't say anything and looks completely miserable) adds up my stuff. while she's doing that, i run into the next door room to grab a $50 bag of steak tips. i come back to the register and a young guy is behind the register. he says nothing to me except "$65". i pay him and he hands me my receipt. as i'm looking at it, i notice something that costs $9.50. i said to him, "what's $9.50"? he tells me to hold on so he can get the older woman that was originally behind the register that rang it up. she comes over and explains to me it was because of the extra piece of fish (that the guy gave me for free). i tell her about how i waited at the counter for 5 minutes and that the guy gave me the extra piece for my troubles. i go on further to tell her that their customer service is terrible including herself. i didn't even want to hear what she had to say and just demanded my $65 back. all this over a lousy dollar. yes, you read it right. what's right is right and what's wrong is wrong. herself, along with the guy behind the counter didn't even care about my situation. i also asked for the owner and was told he wasn't around. you know, i could understand this situation if this were a commercial chain or a big nationwide company where no one cares about making customers mad or losing a sale... but this is a mom and pop store. they should be kissing people's feet when they come in the door. this was my first time at this place and MY LAST. i drove directly from there to bianco's in revere. DO NOT make the mistake of going to this terribly ran establishment - there are far too many other BETTER places within the greater boston area.