Blue Haven Pools & Spas

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To put it kindly, I had a challenging experience with Blue Haven Pools that left me feeling frustrated. There were notable issues with the quality of work and customer service throughout the project. The coping work required several visits to address, yet the problem remains unresolved. Communication with the company fell short of expectations, in particular, with Vicki, Frank, and Nate, some ending quite hostile. I also encountered challenges with the initial cost estimate and experienced excessive delays in construction. Unfortunately, the project remains unfinished despite the 6-month extended timeline. I observed issues with the pool plaster, tie-downs, deck, umbrella sleeve, and, most concerning, a leak, that requires attention. Throughout the entire process, I noticed a significant decline in the company's responsiveness and commitment to addressing and resolving these issues. I've attempted (more than 20+ times) to have a sit-down discussion with Blue Haven but was told that wouldn't happen unless I removed all company reviews online. This review is more than just a grievance; it's a warning for others considering their services.