HMS Plumbing, LLC

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Not true at all. She claimed that we were the fourth company to perform a leak search (no-one else could find any plumbing issues). The master plumber who went to her home has over 30 years of experience and has a particular nose for leak searches. He returned to her home on more than one occasion (at no additional charge) in order to gain access to neighbor's home as well. There were several holes in the drywall and the plumber cut drywall near the wetness along the sill plate. Drywall, insulation and sill plate were wet at the bottom only - no plumbing nearby. Ultimately, plumber discovered that a nearby drain line for a downspout was back pitched causing the rain water to flow back towards the slabs (these townhomes are built on slabs with no basement) and a neighbor had a leaking exterior hosebib. That's definitely a smoking gun for the water on the slab. She called back yesterday to claim that another plumber had found a leak in her neighbor's bathroom - that a nail had gone through a pipe. She stated she wanted the $175.00 refunded for the leak search since he had not found it. I told her I would need to share her story with the plumber and call her back. The story didn't add up to the plumber so he told me to ask her to provide a photo of the supposed area where the pipe was as well as the invoice for the plumber that performed the repair and we would check it out. I called her today and when I asked for these items she cut me off screaming "I'm gonna write about you all over the internet!" and hung up the phone. Just goes to show you that no matter how diligently you perform your work some people are determined to shake you down if they can get away with it. Beware of this customer.