Stonewall Dental Associates
8719 Stonewall Rd, Manassas, VA 20110
Reviews
04/25/2012
Provided by YP.comMy son absolutly LOVES coming here to see Dr. Crandall! I never used to share his enthusiasm but after several visits for him I felt very comforable with Dr. Crandall and her very knowledgeable staff, so I made an appointment for myself! A lot of my dental fears were put to rest after my initial appointment, Dr. Granato and his assistant Fran were a hoot! Laughter really is the best medicine, especially for a nervous patient like me!!! I have recommended this office to all our friends!!!
05/04/2010
Provided by YP.comMy child visited Dr. Dawn Crandall in October 2009, at that time she filled 2 cavities. When I took him to another pediatric dentist in April 2010 both fillings had fallen out. I called Stonewall Dental and spoke with the office manager and told her that I would like to speak with Dr. Crandall. When Dr. Crandall called me back I explained why I was calling and questioned her as to why the fillings did not last 6 months. She never took any responsiblity for the dental work having failed and then she went so far as to use the analogy "If I sold you a car and it got scratched or dented, would you expect me to fix that too?" She never offered to make it right (which I would not have accepted) nor did she apologize.
I think this is a poor way to talk to paying customers, and if the "professional" in a business talks to the customer this way it does not say much for the business itself.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon: Tue: Wed - Thu: Fri - Sun Closed - Payment method
- all major credit cards, amex
- AKA
Jerome Granato, DDS
Jerome Granato
Crandall Dawn A DDS
Granato & Crandall DDS., PC Stonewall Dental Associates
- Categories
- Dentists, Dental Labs, Endodontists, Implant Dentistry, Orthodontists, Prosthodontists & Denture Centers, Teeth Whitening Products & Services
- Other Information
Parking: Free
Wheelchair Accessible: Yes
Insurance: Delta Dental Premier