Kaplan Computers

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CLOSED NOW - Opens at 10:00am

Very disappointed with their service work.

Don't know what is wrong with Al. They have posted everywhere warranties are 90 days on used, up to 3 years on new!



Anyway they have an excellent selection, arrangement and super-helpful staff. GREAT customer service! The technicians followed up with me every step of the way, calling me to keep me posted on what was happening.

Love the store! I find everyone peasant and helpful. Like that I can ask a quick ? from time to time. Such knowledge in your store! They will hire anyone at those large super stores!

Very impressed. Tom was extremely knowledgeable. Your store was clean and well organized. Tom took the time to ask questions before he tried to show us a machine. We were impressed with his needs analysis. Congratulations on a great sales experience from start to finish!

Pat sold us what we needed. Mike worked over 2 hours explaining many features.



Judy, Ashford CT

Dear Mr Kaplan.



I wanted to be sure you were aware of the outstanding customer service that I received from Mr. John Clark, Service Manager, on August 28, 2013. Mr. Clark not only quickly diagnosed my laptop problem but resolved it in a matter of a few minutes.

I thought you would find it interesting to know that I did have other technicians outside of Kaplan unsuccessfully diagnose the problem.



I hope that you have a recognition program that will reward Mr. Clark for his outstanding customer facing skills which are very rare to find these days but certainly a quality that will foster customer loyalty and repeat business.



Cynthia from Tolland, CT

Mike P. is a great tech who gave his time freely. Everyone there was very knowledgable and very friendly. Good prices and products. Would definitely recommend to a friend.

Came here to have a laptop fixed and the price was way beyond what I was expecting, brought it somewhere else for half the price.

Samuel Carman was entirely helpful and thorough with helping me choose the best deal on a laptop that was right for me, (actually its perfect). Personal attention that guarantees satisfaction and the obvious love you have for your business and customers. The ability to just flow with my product without any aggravation.



Suzi Tress of East Hartford CT.

Tom was pleasant, knowledgeable and had a great attitude. He gave me his card and told me to call anytime. Secure feeling about my purchase! I came because of a dear friend’s reference. She has bought 5 computers over the years and thinks the world of you.



Andrea R. - Waterford CT.

Well organized, nice computers, on task, the people were helpful. The service department knew what was wrong with the computer in less than 5 minutes.



-Donesha

Pleased and satisfied with products and service; calm, quiet; pleasant feeling; not crowded with so much people. Private. The attention I received when I walked in – even though my appearance looked as if I’ve been on an alcoholic drinking binge. Got exactly a little more for what I paid for.



-Kelly

(South Windsor CT)

Knowledgeable, friendly employees. Appreciate having a local business to turn to.



-Kathy L.

Jeff was superb in getting me into my 1st laptop. Didn’t try to oversell or undersell me. Courteous and professional. Warranty gave peace of mind.

Your store has a wide selection of desktop computer systems. In particular, the wide variety of custom built systems which are much better than those in the big retail stores. I had a few problems getting my new computer to connect to the internet because of problems with my modem and router in less than 5 minutes we were able to resolve the internet connection problems. Tom answered all my questions and explained what the different systems could do in simple terms and in a non-condescending manner.

Sam was very knowledgeable and helpful in determining what I needed. He did not attempt to sell me something beyond what was necessary.

Kaplan Computer’s sales team has the ability to listen and respond with intelligence and honesty. Once everything was explained, I knew what I was looking for. -Scotty

Well planned and convenient layout of product, knowledgeable personnel. Right computer, right price!

Great price. Amazing warranty. I will always come back to Kaplan’s for all my gaming component needs. Nick approached me and was very friendly and knowledgeable. Thanks to his help we got exactly the computer we wanted for an amazing price. Thank you Nick!! We appreciate your patience and friendliness. Not to mention we walked out of the store with our custom built gaming computer that same day! Thank you Kaplan Computers!

Good value. Interested employees. We trust your advice and feel that you are not in it for the sale.” I didn’t feel ripped off when I came to your store. That to me is invalueable!