LaPointe Auto

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CLOSED NOW - Closed

0 stars if I could! I am a new customer and dropped off my car this morning to have it evaluated for an oil leak. When it was done they simply called me and I told them I will come to pick it up. During the conversation, never once did they say what time they closed nor what time I should be there to pick it up. MOREOVER, they did not followup to ask me if I was still coming or was on my way, but instead simply closed without ever getting in touch with me again.

I worked until 6 (they close at 5), and was completely stranded. My car keys and my house keys were NOWHERE to be found, and to top it off, they left my car unlocked. I spent an hour trying to see if they hid my key somewhere and to try to contact someone to avoid being stranded. NO. SUCH. LUCK.

There are two options here, either they completely forgot that I was coming or assumed that I wasnt coming, but either way was happy to leave my car unlocked OVERNIGHT. Since I am not sure whether or not the keys were well hidden (and since I only have one copy), I was forced to leave my car unlocked but my alarm armed and my brake lock on (its like a club for brakes).

I AM LIVID. That they would completely let me be stranded, and happy to leave my car unsecured. I AM DEEPLY DISAPPOINTED AND COMPLETELY ANGRY.

UPDATE: After spending an hour stranded at night, I was able to stay with a friend who was kind enough to come pick me up and drop me back here. When I started to talk to them, the only thing they would let me say was that "I didnt know when you closed, you never called to see if I was coming, and you left my car unlocked with all my keys in your shop that has my house keys leaving me stranded" when they turned around, grabbed my keys, gave it to me and WITHOUT ANY APOLOGY, started attending to another customer.

COMPLETELY UNACCEPTABLE AND SIMPLY RUDE BEHAVIOR. UNAPOLOGETIC, DISCOURTEOUS and HIDEOUSLY HORRIBLE CUSTOMER DISSERVICE.

Always a job well done at a fair price!