Manchester Cycle Shop

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I love bikes and have been around them for a while now, have several downhill (Schwinn Moab's) and an XC Mountain Ibis Mojo. I ride my bike to and from work roughly 11 miles a day, and enjoy many trails on my days off. When I say I've put over 10,000 miles on my bikes, I mean it. I admit I like the idea of taking my bike into the shop from now and then so that I can kick back and enjoy, and know enough about bikes to do the basic's. I recently moved back in the area of this bike shop after living elsewhere and decided to give Manchester Bike Shop a chance to take my old cycle shop's place, purely our of convenience. But as of late I've noticed a trend of error's that qualified bike mechanic should have noticed. My first warning was when I sent two of my Schwinn Moab's in for a basic tune (chain, lube, tune, true rims, brakes) and noticed that the front derailleur cable was excessively long (Like I could tie it in a knot around the frame, long). I mean I'm a bike guy and it's not that noticeable so I'd let something like that slide I could live with that, so I rode it to work. Coming down a fairly long steep hill my front brake cable came off, (Having found they were finger tight, not tight tight) leaving me to have to resort to rear braking only. When I brought it back in, they did a quick check of the bike and found that the chain needed to be replaced? I mean that's pretty bad but the brakes not being tight could have resulted in serious problems. The second warning came from me asking them if they could take a look at my front shocks see if they could lighten it (It was a little stiff, but nothing major) and they responded that it wasn't a service they offered. Which I found a little odd. The next warning came in the form of my Ibis Mojo, I brought it in to get it overhauled. (As well as get a new seat, and peddles) I dropped off my bike, made my request and left as I would normally. Picking it up, it looked great and the mechanic made an effort saying that he spent 8 hours with it. It looked great, passed all my quick checks and I left happy. Two months later... My bike is now sitting in a different bike shop getting overhauled again, and I make a note that I did no off road, besides the rails to trails which is a a walking/bike trail very flat and easy on the bike. The front suspension is completely seized and broken, it's being sent out of state to a specialist to completely rebuild. The Rear suspension...needs serious work, I actually forgot the wording the new mechanic said...having only remember "it hasn't been touched in a while" The Rear Derailleur- Broken, everything lose. The Chain -Replaced (To be fair I do go through chains having riding in all conditions) I'm in the process of paying over $700 to fix something that should have been found, prevented/fixed two months ago. So my review is this, Manchester Cycle Shop is good at fixing flats, and minor repairs. If you have any safety concerns or higher end equipment that requires specialized knowledge that you yourself aren't well versed in, placing your trust as I did with Manchester Cycle Shop was a mistake I shall not repeat. Your experience my vary.

Not the largest bike shop in the area but Robert knows his bike stuff better than any other bike shop person around. He won't just sell you a product, he will find a solution to your problem.