Manchester Collision Center

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I was in an accident in mid February, It is mid APRIL already and they still "working" on my car.

First my car was returned to me a month after the accident and had some alignment issues, the antenna was not connected to the radio and had some unusual vibration and noise, so I took it back to them 3 days later, since there (Mar 18), now, almost a month ago they have only managed to do an ALIGNMENT ... seriously!

When my car was all of a sudden acting up and making crazy noises I went straight here and they fixed it right away. They have great customer service and they have free estimates. I’m glad I chose to come here and get my car worked on by them.

I got a Great quote for some minor repairs on my vehicle took it in and when it came back i was more than pleased with the finished product. I felt they did a great job.

They quoted my mother an insurance repair to be completed within 7 days. They had her truck for 28 days. The first time I picked it up, it had running and bubbled paint on the front corners of the bumper. It had over spray in the cabin. That's right, they managed to spray paint the dash. The hood was not properly aligned and had a chipped corner, paint was chipping from the bumper and the grill had orange peel from a poor paint job. This apparently passed Manchester Collision's quality control and they let me take it home. After I inspected it, I returned to the shop to have them address the problems. When I picked it up the second time, i found they repainted the bumper but in the process got over spray on the fender trim on both sides. They washed the dash but did not remove the paint from the grain of the plastic trim. The chip on the hood still was not fixed and the bumper still had a paint run. Also, the left fender now had a "spot" in the middle of it. I left it a third time to have them fix these issues. When I picked it up next, the bumper was good (finally) and they had replaced the dash trim piece that had paint on it. They fixed the chipped hood but got over spray on the windshield trim (really? yes.) I left it one more time and it finally have a truck repaired to my technical satisfaction (satisfied in the sense that it looks better than it did with a crumpled front end). Throughout the process, they did offer my mother a rental, but it couldn't perform the duties a truck is needed for. They made no effort to provide a comparable vehicle even though the truck kept returning for their poor workmanship and quality control. I spoke the the shops GM and requested the deductible be refunded due to my dissatisfaction with the repair process. He informed me this constitutes "insurance fraud". I then called the NH Insurance Commission and asked them if my request constituted fraud. They informed me it did not. I then called the shop again and once more requested the deductible be returned. He then said that it was the shops policy to never return deductibles and offered to fix any issues with the workmanship on the vehicle. This was the worst repair experience ever. A 7 day repair took about 28 days. I highly recommend you take your vehicle elsewhere for repair unless you have a month to waste.