Lowe's Home Improvement

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I would have given a 5 as the person who helped us with the original design with our cabinets was fantastic.

Unfortunately we also got our countertops from Lowes and were told that they would be installed on 06/27/18. We informed the contractor for the countertops that we needed them installed before July 1st as we had company coming to stay with us as we were having my sister's memorial service and my daughters wedding the week of July 4th. When we called on 06/25/18 to make sure everything was on track we were informed that the countertops would not be installed until after July 4th. The person whom we contacted at Lowes to deal with was not at all customer services oriented! We ended up talking to someone else who was better at communicating with me as I was very upset about this whole situation. But the end result was nothing was going to be done and the countertops would NOT be installed. So now I have company coming and have to stay in a house with no countertops or kitchen sink. VERY stressful. It was disappointing that we did not even receive a call informing us of this information, we had to call and find this out. We were not offered any reduction in price for the inconvenience. Had we known this was going to be an issue we could have contracted a local company to do the countertops but we were not informed of this until two days before they were supposed to be installed not leaving us enough time to go somewhere else to get it done in time for our important dates coming up. Very, very disappointed.