Car-X Tire & Auto

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Will never ever recommend this shop. Will rather caution you all to be aware of them. If by mistake you land up there, they will convince you to get something changed and that too for the higher cost than competitor. Will give you all sort of benefits like lifetime guarantee and all that but if in case you ever need to go there again they wont even acknowledge you and will not honor your warranty also.

My only advice is "Be aware".

Telling u from personal experience. Never ever go to this shop. They are the worst auto mechanics I have ever run into. First, they will lure you to get the car fixed and will offer a cheaper price with a lifetime warranty but when the things go bad then they don't event recognize their own work and will absolutely deny it (even if u had receipt in your hand). The store manager is the worst and has no manners how to deal with people. And if u want to report to Carx headquarters then good luck with that too since I did go that far and made a fool of myself. So, let's all stop going to this shop and prevent the harrasment.

I was very surprised at how quickly my car was repaired, and thought that the manager Jeremy was a delight to deal with. A+ service all around.

Please please please, I implore you to NOT do business with this Car-X (which is in Maryland Heights, despite this saying Hazelwood). I took my VW in for a routine oil change, and they botched it, leaving me on the side of I-44 on my way home Memorial Day weekend around 5:30. After I called the manager, Jeremy, he said he would send a tow truck to bring it in and they would fix it. An hour later the tow truck came and as we went back to Car-X, i tried to call jeremy only to discover that he had LEFT. So much for "fixing" it! So I was once again stranded and scared to drive my car, which was undrivable anyway. I had to get home to OKC that evening, so I went to the closest rental place at the airport, rented the only car they had left and drove home. Talking to the general manager of all area CarXs AND corporate did nothing. After many email exchanges and phone calls, their snide bookkeeper, Dennis Lorson, refused to compensate me for my expenses after they screwed up my car. He also would not let me talk to the general manager, John Sturgis. I had it towed on Monday to the VW dealership, where it was discovered CarX used the WRONG filter, and they knew it was the wrong filter, and jammed it on there to make it work anyway. Ridiculous, and I will NEVER EVER EVER go to CarX again, and I tell everyone I see about them and their shoddy business practices. Don't use CarX!