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Reviews

TC
T C.

12/08/2015

Provided by YPmobile

WARNING: GO TO WBL AUTOMOTIVE INSTEAD. Gerber was in charge of protecting our vehicle while waiting for the insurance company to decide if the auto was a total loss. We were assured that the broken windows were covered with collision wrap and the inside was protected. About a week later when we visited the facility to check on the vehicle, the driver door was completely exposed! All the controls in the door were so drenched you could see standing water in them and the seat & floor area were also saturated. This total disregard, unfortunately, caused the vehicle to become a total loss which is not what we wanted, but are now forced to face! When discussing this with Jaime in the collision department she ignored this complaint by trying to change the subject and couldn't even bother with an apology much less a solution to the damage they caused. I was so frustrated with her lack of concern that I simply ended the conversation. I would NOT recommend this facility to anyone for even the simplest of repairs since they couldn't even care for a vehicle awaiting repair!! Worst customer service and concern for others property I've ever experienced. Isn't that their job? To care for our vehicles?? So disappointed!

IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!

More Business Info

Beep! Beep! Gerber is highly WRECK-ommended!

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax: 360-658-0445

TollFree: 877-743-7237

Services/Products
Auto Glass
Payment method
amex, cash, check, debit, discover, master card, visa
Neighborhood
Smokey Point
Categories
Windshield Repair, Automobile Body Repairing & Painting
Other Information

Specialties: Bumper Repair, Auto Glass, Dent Repair, Windshield Replacement, Auto Body, Collision Repair, Body Shop, Collision Center, Auto Body Repair

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