Lifeline Counseling Center

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My child was seen by this therapist for almost a year, this was my experience and my own opinion. When I had to cancel an appointment because I could not afford the out of pocket expense (which I explained to the receptionist) I was charged $65, then when I requested a diagnosis from the therapist it took over 2 months to even be contacted back. I called 6 times sent 3 emails and finally got a response back. After her saying she mailed me a diagnosis she wanted to charge my credit card that they had stored on file another $65. I was never told or given any paperwork stating there would be a $65 fee to get a paper that stated what she diagnosed my child with. She was quick to inform me that this fee was for her "time". I have never had a doctor charge me, especially $65 to give me a written diagnosis of my child. To me, this seems very unprofessional. Also, I was never given information or tips on how to help my child and saw no improvement on behavior issues. I will not be recommending this office.