Baybrooke Village Care And Rehab Center

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I was a patient at this facility for a few weeks. I'm glad I don't have to live there. I can't disagree with anything previous interviewers have said. There are members of staff who do care about patients, but they're not the norm. This place is grossly understaffed, and call buttons often go unanswered. You don't want to be there if you can't walk and don't have relatives visiting regularly. Call lights are not answered in anything like a timely manner. The one time they get excited about call lights is when one doesn't turn off at the nurses' station. Not having a permanent staff is a real issue; seems like very few are seen twice in a 2-week period. [This is supposed to be a non-smoking facility, yet the two "nurses" assigned to my area one night reeked of smoke. This is the same evening my belongings were gone through while I was at therapy.] The doctor assigned to me by the facility didn't show up till the 11th day of my stay. Another doctor who was in the physical therapy area overheard me talking with a therapist and took the initiative to treat my shoulder problem. The food is atrocious, and the "dietitian" really doesn't care. Her attitude is that you can take it or leave it, this is what you get. And the place is nothing like clean. The response to my asking that physical therapy equipment be clean was to spray part of the machine with disinfectant (??) solution. And patient bathroom areas aren't really cleaned, just spot-cleaned by the spray-a-little-stuff-on-it method. On the other hand, the facility did meet my initial criteria -- it doesn't smell like urine. Thank God I could leave.

Where to start? Sue, the receptionist is very rude. Barbara in the financial office or whatever title she claims to have that week, is rude. They try to bait you into keeping your parent there longer so they can get more money out of you. It took over an hour most days just to get two aides at the same time to put him to bed. The physical therapy staff was rude. Every time I went there, like clockwork, my dad was sitting at a table with two other patients being ignored. A lot of the therapy staff was in the back room on computers, or staring at the television which was always super loud even for me. They don't know much about brain injuries which is what my dad has. We would ask for a set time for him every day and they would not do it. If he wasn't sitting at a table being ignored, Ellen was having him dig beans out of rice from a container. Wow what top of the line therapy. They do not clean their machines or tables. Everyone touches everything, shares everything without washing it first. It also smells like urine in the therapy room. Ellen would bark orders at my dad, she tried one day to tell me not to push my dad down the hallway when he was clearly tired and struggling to use one hand to move himself. So I told her I will push his wheelchair if I want to he is tired. She'd scoff and walk away. We went to the Head Nurse Anthony, numerous times. Nothing seemed to change. Also talked with Agnes, the director of the therapy department, still, nothing changed. If they had been more involved with my dad, he would have been walking by the time he left. They had him stand twice the few months he had to be there. They had him walk on the parallel bars twice. The place he came from before gave him solid three hours of therapy 5 days a week, I am positive had he been able to stay there he would be walking by now. Dinner service, another glory, Claudia is very rude. She would poke my dad's arm and tell him you need to eat. She was told not to touch him and she argued that it's her job, "this is the cue table I am supposed to tell them to eat and get them to eat, it's the cue table" over and over like a broken record to the point she made my sister so upset. The call buttons are a joke. Nobody comes, which worried me all the time. My dad could not speak so if he needed help he probably would have died because they never check. The call lights are just lights and it buzzes at the front desk, no audio because they are supposed to come check and they don't! The buzzer went off more than a half n hour sometimes and people behind the desk would continue doing whatever it was they were on the computers. I can't say enough about how unsatisfied I am by this place. I have no idea how they have such high ratings. Just awful. Please think twice before putting your loved one in this place.

I would not recommend this facility to anyone. They are understaffed and do not care for patients that are declining properly. My mother couldn't eat and it took the staff 2 weeks before they bothered to look in her mouth and realize that she had thrush and couldnot eat. We asked that she be put on pureed food but they gave her chopped food instead. She lost 25 pounds in 2 weeks. When she needed to be seen by the doctor the first time he didn't show up and he finally came 2 weeks later. Another doctor should have been called in. They have lied to us about her care. One caring person tried to keep us informed as to how she was being cared for and that person was terminated for talking to us.