Falcone Electronic Service

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Called Falcone's based on Sony's recommendation. Frank returned my call and was pretty sure of the resolution based on what I told him was occurring. TV is way too heavy to transport, so a tech (Steve) came to the house with the needed part. Took the back of the TV off and disconnected the entire inside unit to remove like he had done it a thousand times. Replaced the part and all was fixed. He also checked to ensure internal TV settings were correct and spent time providing advice on TV settings that I could access with the remote. He was great!

They came when they promised and all is well.

I took my 27 year old Fisher receiver in because one of my stereo speakers kept cutting out. The tech found the problem in the receiver, fixed it, cleaned up all of the dust inside and promptly called me to pick it up Excellent service, I was surprised that such an old tuner could still be fixed. Definitely my electronic repair service from now on.

I am not big on blogging and e-reviews and other things of that nature. However in this case, I feel this is the least I can do. I purchase a 46 inch Sony HDTV KDL series over 3 years ago. The best on the market at the time at a cost just over $2000 with tax. Honestly, this model is still better than half of whats on the market today. But recently the picture started to go bad (constant flickering). I took it to several places including Best Buy where I bought a three year warranty that expired that I didn't renew. Everywhere I went said the TV was DONE! One place said the price it will cost to fix it I might as well get another one. Then I fould Falcones Electronic on Sony's website where I should've started in the first place, lol. As soon as I walk in I was greeted by the kindest senior citizen who really takes you back to what the good old days of real customer service is. He has alot of life in him, he seems like he could be a hundred years old but he aslo seems like has a hundred more to go, lol. I dropped it off, later that week he contacted me stating SONY is shipping a brand new panel and master-slave inverter (whatever the hell those are, lol) All in all, he got Sony to ship over $1500 in parts completely FREE!!!! All he charge was the labor which came to approx $200. Mr. Falcone if you reading this, once again I'd like to say THANK YOU! You have brought excitement back to the bedroom because according to my wife I just don't quite cut it, lol.