Martin Pools & Spas, Inc.

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I do not recommend. Totally unresponsive, sloppy work.

They just finished my pool (July 2012) and I can say that I did make the right choice in using Martin Pools. The company seems to have a lot of family members working there and I like that type enviroment for a company. I am in the contracts field so I know a little about contracts and project requirments etc but in another industry. The vast majority of my pool build went as expected. Any reasonable person has to expect a minor issue here or there when doing a project this large but I had hardly any issues. Martin customer service is great but some people need thier hand held a lot and want to be really pampered so you may want to look around but expect to pay for it. Martin did a really great job at an outstanding price and I am VERY pleased. Based on my observations the pool sub-contractors care about doing quality work. I had a few requests to do specific tasks a certain way during the build and was never treated like I was the problem and my concern(s) were theirs as well. They addressed and or fixed them quickly. I expected some rif-raf around the house doing manual labor type work but to my surprise everyone seemed to be hard working Americans doing what they love to do. I asked a lot of questions of their subs during the build and Martin Pool had a very good reputation with all of their sub-contractors around the county. (the subs will tell you who the bad pool builders are) Martin Pools has some areas where their in house people do the work and they were all just absolutely top notch nice people and experts in the pool building field. I priced about 5 companies and Martin beat everyone hands down. What I was most impressed with was the pricing for going bigger on sizes and or deeper and minor changes or upgrades etc to my design. The prices to go bigger in size or pool upgrades were very reasonable and actually surprised me with their value. I changed sizes three times and never had a compliant from Martin. I decided to have my deck pavers done by the contractor who installed my paver driveway so I contracted it out separately. They never said I should do it this or that way and they never gave me one bit of pressure which was refreshing to say the least. Martin Pools was very fast in getting their portion of work done and they required very little money in getting started which is a good sign to look for (stable). There were some delays but very little and some of the delay was on me or it was explained in a reasonable way such as weather (rain) or a holiday etc. I would highly recommend this company to anyone as they are a really great company for building pools especially for their value the easy going sales\pricing approach. You are going to get pretty much the same pool from every builder but the value and a no nonsense plain talking company is what I looked for. For the most part they (subs) did a good job of keeping things clean around the build site. They had a great project manager who was easy to text or talk with. If you are the type to complain or go ape about otherwise reasonable things or little stuff like empty water bottles in your backyard during the build you might want to look around some but it will cost you to have your hand held all the time. Whoever you choose some advice I have is to try to think about a pool build like you are the Project Manager and not like a picky demanding homeowner with daily angst over some dead grass spots or cigarette butts in the back yard left by workers and you will save a load of money and get a great pool... Focus on the work and effort being done and not on how you feel. Be demanding but nice, be reasonable listen and ask questions but be open to the concept of things can and will happen. I did and I am very happy with Martin Pools. Hope this helps in making your choice… Bruce Merritt Island