Rose Plumbing Contractors, Inc.

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The actual workers that Kathy sends out are nice. Kathy is just the worst to deal with. She'll say she's gonna send a worker out, and then no one shows, she'll talk over the customer over the phone and argue with the customer. I used to think Rose was 5 stars, but now they are a 1 only because I had to deal with Kathy. She told me to go find another company because I called her to talk about a service charge when her worker was here for 10 minutes. I thought her company provided free estimates, and wasn't aware that it would be a charge to check it out. She said I wasn't worried about that when I called, only that I needed my kitchen sink fixed. I told her regardless, I would have like to have known about the mandatory fee ahead of time. I even said this must have never come up before because every other time I called it required some major work. The $135 service fee just to come out wasn't the problem. If she hadn't hung up on me, she'd have known that I was willing to pay it if that's the standard, I just wanted to provide feedback to let people know up front so it's not a shock. End of the day, great plumbers, Kathy sucks. She yells at the customer over the phone for asking questions, won't let the customer finish a sentence (even when asked), and won't even answer the phone when I'm simply trying to give my card to make a payment.She's a pain to deal with, and I'll take her advice and find another company. Sad to see the relationship destroyed because one person just won't listen.