Enterprise Rent-A-Car

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concerned,

Are you with BLM trying to start trouble where there isn't any? I was out there yesterday. There were plenty of black people there. Some working and some renting. The employees were professional and friendly. Maybe that's what you didn't recognize. You don't sound like you are too familiar with friendly. I had to argue about my payment validation but I count that as a bonus. I like when sales people try to protect my money. I just asked for a manager and the salesman got one and it was fine. Maybe you need to check the way you look at things 'cause that is a good place to do business.

I've used this location for years, but in the last two years as when I've had problems, I've booked a specific type of vehicle, called a day before to make sure I would have that type of vehicle, they said no problem but when I get there they didn't have the vehicle typed. Although I was extremely upset, they found me a pick up truck and had it brought over in a timely manner and just this weekend it happened again, but I was given another vehicle to complete running errands and was called upon receiving the pick-up. They did what ever needed to satisfy me and I truly appreciate it. Thanks Patrick!!!!

I have been going to Covington Pike location for years, always received great customer service. They are always very professional and polite, just rented a car for a week, everthing was perfect!!!

Do not go to the Covington Pike location the employees are rude and inconsiderate. They appear to be somewhat racist. They have their business located in a area that will attract the African American dollar; however, choose to treat African American consumers as if they are a bunch of cattle. They were unprofessional in the tone and tenor of speech toward all who entered their establishment. There was only one caucasian couple doing business the morning I was there, and their business seemed to be valued. What ever it took to satisfy them is what was offered.