Hilton Hotels & Resorts

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Hilton Reservations Worldwide handles reservations and information requests for more than 2,100 hotel properties, including the Hilton, Conrad, Doubletree, Embassy Suites, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites brands. The company helps manage customer service interactions more efficiently and cost-effectively and maintain a high-level of agent morale. A full-featured workforce management solution, Aspect eWorkforce Management from Aspect Software enables Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources. It integrates with the Aspect CallCenter ACD and Aspect Enterprise Contact Server. The results of this software allow the company to maintain highly accurate forecasting and scheduling, improve occupancy to an average of 90 percent, lower staffing costs, and increase agent morale and reduce attrition by more than 20 percent. Hilton Reservations Worldwide maintains a location in Memphis, Tenn.