Aquatech Pools by Chi

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We had a 20X40 pool constructed by CHI Aquatech. We found during the entire process that patience was important because they tend to be too optimistic with their scheduling. The most troubling is that unless you are planning on a state of the art, huge pool in Sun Valley, you will find yourself at the bottom of the company's importance level.

At the time of this review, we are mostly happy with the basic construction job. We had them pour a concrete patio during the pool build. It has major cracks in several places. The pool itself is so far crack free. Our pool has an automatic pool cover which has not worked correctly since it was new. Time and time again we call for service, and it takes months to get these guys to come out. When they do, it is a frustrating process. A guy will look things over and say that it's not installed correctly or something. Then they need to come back. Weeks go by. Finally a partial fix. Repeat.



Pros: They were good at helping us decide the shape and picking the sanitizer and filter equipment. They had a fair price. The pool is usable about three quarters of a season.



Cons: Our biggest problem is been the pool cover. It is a total failure. We have asked them to refund the money for the cover so we could get another. No luck. This company sells itself on service after the sale. It is nonexistent. You have to call time and time again just to get a basic response. Our pool has been unusable for weeks on end while we waited for them to come.

Unfortunately, I would not recommend them because of the lack of support. I would find a company that is able to service what they build.



Mark in Eagle

My experience with Jim and his crews was great. Project was done on time and the cost was exactly what I was told it would be. Pool works great, easy to keep clean; it is our first chlorine free pool.

Jim and Chi pools did and exceptional job with my pool, starting with the intial design process and all the way through until construction was complete. They finished within the estimated time frame and have been very helpful with any problems that have arisen since completion. I would highly recommend them.

Aquatech is the best. They do awesome work!