Legacy Management Group

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1. Upon move-in we asked for a copy of our lease, either paper or emailed. We asked several times, we called & emailed, no one responded for almost a YEAR! We didn't receive a copy of the lease for ELEVEN MONTHS!
2. Upon giving our notice that we will be moving out, along with the pro-rated amount which we would owe. We now have two new charges that they NEVER told us about. One is a late fee from March 2013 & it's now August 2013, we were never informed that we owed this until we gave our notice that we would be vacating.
3. They are trying to charge us a higher month-to-month fee than what we signed on our lease.
4. THEY NEVER ANSWER THEIR OFFICE PHONE!!! Pray you have an emergency otherwise you will NEVER get them on the phone!!!
5. Ashley Boehlke handled all our stuff & is COMPLETELY RUDE when you have a complaint!!!

DO NOT MOVE HERE!!!!!

Upon move-out I had called many times to get my deposit back, they kept telling me we will look into it and call you back, they never did. I had to keep calling them. Finally, I got someone to talk to me about my deposit but then they said that I owed money. $99 carpet cleaning fee, $90 cleaning fee, $80 for maintenance repairs and supplies. I asked for details of what all it includes and refused to answer my questions. I asked them for pictures of what was dirty or damaged for me to be charged, they will not respond. I am glad I took pictures, cause it looks like we might be going to court soon unless they ever get around to me. DO NOT RENT FROM THEM!!! they area a horrible management company.

Do not rent from Legacy Management Group LLC. They are unprofessional, won't return your calls. One of their complexes at whispering willows is infested with bed bugs, 3 days after move in I got what I thought was hives after 3 Drs. visits turns out they were bed bugs! They still make you pay $1,100 fee to get off lease and move. No genuine remorsefulness from their office or extra help besides a discounted next months rent and a affordable pest control (not very professional like terminix) come out and do some chemical spray hoping takes care of all of bugs. Then does full inspection of 3 other apartment complexes in about 15 min NO longer than 20 min. Absolutely no way a true bed bug inspection is done correctly and actually looking for bed bugs in baseboards and carpets in this amount of time. They are good hiders. Very frustrating situation and management company not complying in a sympathetic I'm sorry kind of way, more like its a respond when they feel, not really there problem. Horrible customer service!