ProSource of Kansas City West

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What an awful experience! Many communication break downs and not following through on what they say they are going to do. The first issue was when Brad Applebaugh said he would send me a picture of the carpet and vinyl that was purchased and he never did. Then was told the installers would be there Thursday morning and be done by the end of the day. When 3:30pm came around and there was only one guy there and hardly anything had been done, I contacted Brad who said he would find out what is going on and call me back. As of 5pm I hadn't heard back so I texted Brad. Nothing. I called Brad and left him a voicemail. Nothing. Another text and again nothing. I called Prosource the next day and spoke to someone else who said he would personally deliver the message to Brad to call me back as it was urgent. Guess what? No response again.

Instead of trying to make a bad situation right, they just ignore all texts, phone calls, and voicemails. Not sure I've experienced customer service this bad before. I tried to bring this poor customer service experience to the attention of the store manager (John Shafer) and he didn't even call me back. They just don't care. Stay away unless you enjoy living in nightmares.