Certified Air Conditioning & Heating

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When the gentleman from Cerified Air Conditioning & Heating Inc came, he was so down to earth and knowledgeable about the product, the functions and energy efficiency. We didn’t even know there was so much to learn about air conditioning. We didn’t have any intention of buying a unit, and the service man was very understanding. He helped us get in touch with the right people and fill out an application. He called and got approval almost right away, and we ended up buying the unit. That was the last thing we expected we would do. So we were pretty happy with the overall help and service. After he knew that the sale was done, we were talking about a filter that’s really hard to get…a real unusual filter, and he said “oh okay, no problem.” He got on the phone and they shipped a case of them to us, no charge. He explained how things work and everything, going way beyond what you expect from a salesperson. Our experience wasn’t good, it was excellent.

Our air conditioning went out on Saturday. Mind you, it's July in Arizona, and it's freaking hot. Our leasing office contracted these guys to come out and fix the issue. They put the work order in on Monday, and the company wouldn't return the phone calls of our leasing office. So I called them myself, they told me they never received a work order, which was crap, and the guy working had a headache and probably wouldn't be able to make it out on Monday anyway. I have a dog, my roommate has a cat, and I have a fish, my dog is practically dying because it's an inferno in our house, and the cat well, he's a cat. My fish tank can't get too warm or the fish will die. We tried to sleep there Monday night and I wanted to shoot myself, the ac guy said he'd be out first thing Tuesday morning to look at it. He comes out Tuesday an then calls me. Tells me that because of the 2nd story, and his crappy ladder and the screws in his ankle, he can't do it and advised me to call someone else. hm