Minuteman Home Services LLC

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Very questionable business practices; avoid doing business with Minuteman. I'd give zero stars if I could. My elderly parents called Minuteman to solve a simple problem: They weren't getting hot water quickly to their farthest faucet. They have a recirculating pump on their water heater that's supposed to keep the hot water circulating but, the timer was off. Ernie Merrill, General Manager/Owner of Minuteman, visited them and somehow talked my frail dad into replacing his perfectly good water heater, replacing his perfectly good recirculating pump, replacing his perfectly good water treatment system, installing a new whole house water filter and a new reverse osmosis system in their kitchen...all to the tune of $6,800.00, and he took a $3,500 deposit from them. His written estimate was a complete joke; most of the stuff he proposed to do was not on the written estimate. Ernie said something about codes on the sheet that only he knew how to interpret. Fortunately, my parents cancelled the contract within the 3-day period. Hopefully, they will get their deposit check back uncashed (banks aren't open today). Look at the reviews for this company on the BBB website, on Yelp, and on Google. They are not, for the most part, very good. The BBB complaints are particularly disturbing. I spoke to Ernie and exchanged text messages with him; he was particularly concerned that I was besmirching his reputation. He doesn't need my help...all you have to do is a little research online...he's done a very good job of trashing his own reputation.

Jessica was great at getting all the necessary invitation and documentation to get the process started. I soon thereafter had a great conversation with Merrill, then had work started that very day.