Sport Honda

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Extremely/unbelievably expensive. However I am a person that doesn't mind paying for quality. Unfortunately they lack in that department too. I got a spare key done by them and when I received it 40 minutes later, the mechanic or whoever did my spare key, did not bother to remove the metal shavings which takes about 5seconds to do. Also most of their staff are comprised of a bunch of smartasses who think they know everything and can be rude frequently. I ordered a service manual and when I came to pick it up, all the corners were bent and from the way the staff member just threw/slapped it on the desk I could definitely tell where the damage may have came from. Lastly I have also experienced being hung up on many times. It is highly likely that these 5star reviews came from their staff. I sometimes see their staff on motorcycle forums advertising their own store.

I'm going to write about my experience with this dealer. I recently took my bike over there to have a pair of tires put on. I dropped my bike off on a monday and the service writer told me it would be ready friday or saturday. I picked up my bike on a saturday around 3 o'clock. I go home and clean my bike for the first time of the season and I start finding scratches and little dents on my rim. I knew rite away that I was going to have a problem because I didn't do a damage report before i dropped the bike off. I called the dealer as soon as i noticed maybe 2 or 3 hours later. They told me that everybody from service went home for the weekend and to call them on monday.....Monday comes along and I call back and talk to the service writer, I explained to him that while my tires were being changed one of my rims got damaged. I asked him if i can bring it by to show him the damage and he tells me that they are not open on monday they are just working on their own stuff. I told him that somebody needs to take a look at my rim because I want a solution. He tells me to bring it by so i did. When I showed him my rim he tells me theres no way that their machine could have done any damage. I told him that the damage was caused by a careless tech that was not careful handling my rim while it was on the machine. He that told me in his exact words "were not open today, i dont have time for this. Ill deal with this while im on the clock" I told him i wanted to speak to the manager and he said he was not there and that he would call me tomorrow. The next day i never received a call from the manager so i went over there to speak to him. I finally speak to the manager and show him my bike and he than gives me the same speech about the service writer did about the tire machine. I paid $150 to have my $500 rim damaged and in the end I got a $50 store credit. At that point I was so pissed and just didnt want to deal with it anymore so I took the store credit that i will never use. TAKE YOUR HARD EARNED MONEY SOMEPLACE ELSE!!! There are many other reputable honda dealers in nj..MOTORCYCLE MALL in belleville nj just opened up a new beautiful building that will blow this place away. XTREME MACHINES in millstone is where i get my waverunner serviced and their customer service is top notch. The only phone call i got from the honda dealer is a phone call asking why i left a bad review. They think that because i received a $50 store credit that the damage to my rim will magically disappear and. I used an anonymous name because i didnt want to publicize myself and the manager was more concerned on why i used a false name and basically in a nice way called me a coward for using a false name. This is a true real life experience. So if you read this please take my advise and shop else ware. The only positive experience i had is when i went to buy oil one time lol. STAY CLEAR!