Enterprise Rent-A-Car

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This time my service was not good. I had an issue with water in the vehicle I called to inform of the issue and was told someone would come to my job and swap out the car, I was told I would get a courtesy call at 1:30pm and that never happened and no one ever came to do the swap so I called early in the morning but was told there was no way for anyone to come to my job to do the swap and that they wanted me to bring the car to one of the other locations I was so busy at work I was not able to do it so another day went by, water was all over the floor and coming out of the dash on the passenger side. I did inform the office that I was kind of scared driving it so far but I had no choice. And my leather purse ended up getting wet before I knew that the vehicle was flooded with water. Needless to say I keep the vehicle until Saturday when I was able to return it . So my over all experience this time with Enterprise was not a good one, sorry to say.

Caring service and attention to detail. Even had the doughnuts. Will use them again and again. Thank you