Gold Wing Motors

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I went into Gold Wing to address some engine trouble and and an oil change for my 2009 Smart. A couple of days later I get a call: they claimed whoever previously worked on the car had over-tightened the oil pan plug, and the threads were stripped when they attempted to unscrew it. Not sure if there's supposed to be some sort of protocol an experienced mechanic deals with over-tightened bolts (and possibly just blindly using rachets), but now an $100 oil change had become a $1100 oil pan replacement. By the way, the estimate I was quoted over the phone: $800. It's important to note that I was not offered nor given a written estimate either.

I decided to call up the accused to get their side of the story. This is the place where I usually get my oil changed. They tell me that's impossible - they use calibrated, Snap-On torque wrenches and follow specified torque values for all car oil pan plugs. They have never had a problem with any of their clients in this regard, including myself. This is where I have usually gotten my oil changed for the last six years and I have absolutely no reason to doubt them. What they added of note is what Gold Wing was doing is highly suspect.

The folks who run this place are real pros. Alex is fair and upfront with pricing; and the service experience is excellent. Highly Recommend.