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NAPLES FLORIDA THEY DONT PAY THE CONTRACTORS DONT USE THEM RIP OFF COMPANY SEARCH INTERNET MANY RIP OFF COMPLAINTS.I have just become another statistic in the Home Assure Service Plan. I would love to be part of a class action suit against this company. On Saturday, the 25th of June, in the early morning hours our hotwater heater went out, burning the wires and flooding my floor. At 8am central time, we called Home Assure and gave them all our information and were told someone would call to set up an appointment to come out. Hours later we got a call from a company we will leave unnamed, FOR NOW, that said they received a call for service from Home Assure but they would not be able to come out because Home Assure has problems getting payments to them after service is done. I told the man what our problem was and he said if they would pay him by credit card up front he would be more than happy to do the work. So his office and my husband and I started calling to get approval for the work needed and a replacement waterheater. That was Saturday. Monday, Home Assure told us they had to have an invoice with all the required information listed and as soon as it was received they would expedite credit card payment that day. Fax was sent and information was received and verified by AUGUSTO STEVENS. AUGUSTO STEVENS said he would rush this through personally. Didn't happen. We called back and were told by AUGUSTO STEVENS that his boss, PAUL HARRIS, was out but he would have Mr. Harris' boss, JOEL MALDONADO, (not Gerome, because I asked if I had been mistaken on his first name and told no, it was Joel) would be calling us back shortly. Didn't happen. Tuesday, AUGUSTO STEVENS told us that according to their "POLICY" once the invoice was received it would take up to 48 hours to be sent for approval. Approval that we and the plumbing company had already been told was given on Saturday. I requested PAUL HARRIS, in one of the near 20 calls we had been placing, but we never did get to speak to him nor was I allowed to speak to JOEL MALDONADO. Wednesday, when I reminded AUGUSTO STEVENS that he told me this would be paid at the latest on Tuesday, he began another dance around truths. Then he asked me for information again that he already had, serial number and make of unit, so he could call the manufactor of it for verification. I was LIVID. After literally spending 3 hours on hold and being hung up on REPEATEDLY and even being transferred to another customer, just as mad as I was, AUGUSTO STEVENS told me they were not going to pay on this because it was : CAUSED BY A 3RD PARTY FACTOR, AND IT HAD AGE LIMITATIONS, so all he would do is send us $150.00 towards the waterheater because he RE-EVALUATED IT. They had been sent a bill for close to $800.00 to do the repair, replacement and installation and given approval for it. This is 5 days after they approved the work!!! We asked them to pay Lowes for a waterheater and we would go pick it up and do the work ourselves for nothing and they said no. They did offer for us to pay for the Plumbing company to do it and Home Assure reimburse us with a check but I had already seen where Home Assure paid that person with a BAD CHECK so I said no way. The new CEO for Home Assure is JOHN GIBBS, according to AUGUSTO STEVENS. My husband told AUGUSTO STEVENS he wanted a refund on our policy and was told by AUGUSTO STEVENS, he didn't do that and "GOOD LUCK" with legal action. This is a scam on us all and we need to act on it.
Texas State Attorney General stated, Home Assure is bound by the laws where each person purchased their policy. NOT FLORIDA, unless you live there. In Texas, go to: www.License.State.TX.US and submit a complaint form to them. They have to have a complaint form from each person to act on each persons case. Each State has a Department Of Licensing and Regulations that Home Assure will have to be accountable to. I believe a Class Action Lawsuit is necessary here.

DO NOT USE THIS COMPANY! THEY ARE RIP OFFS! DO NOT TRUST THEM!! THEY DO NOT PAY CONTRACTORS FOR SERVICES RENDERED!!This company has given us the run around for 3 months for a repair that we completed on 07/01/11. They are LIARS!! They claim they understand that we need to get paid, but never pay!! I am sending the homeowner to collections for payment on this account ! THEY GET NO STARS!

This is the biggest ripoff company in the world do not use them do not use them or work for them. they never fix anything you call and call for weeks and weeks, they just take your money and do nothing at all . they dont pay the contractors rip off alert.