Sergio Herrera - State Farm Insurance Agent

Write a Review305-382-5555

CLOSED NOW - Opens at 9:00am

To Whom It May Concern

Beware of this agency, they are not customer friendly except for the receptionist. Let me tell you what happened with the particular State Farm Agency.

They did not know how to transfer my old car insurance to a new car that I ordered that was coming from out of state the personnel did not understand the concept of were an as to insure both vehicles so I could get my new vehicle shipped to me.

I had to go in person to deal with situation after being insulted via e-mail.

Once I went I was not received very friendly by the office manager, she had a chip on her shoulders and pretend to be doing me a favor, when I spend almost $8,000.00 of insurance there, I was bombarded with very technical language in regards to my insurance and request I made for new vehicle.

When I claimed they were my insurance people and they need to advise me best, what I need.

They became irate , so then I ask for a discount double check, the assistant look at computer for 30 seconds and said there nothing I can do to lower price.

The office manager jumps out of her seat and state why don't you leave and come back when you can understand us, I could not believe she actually ask her customer to leave when I was trying to spend more money at State Farm.

At this point I began to leave when the main agent possibly the owner stops me and ask to go to his office to resolve my issue, I agreed immediately.

When I tried to explain what happen, he did not let me finish, he also threw me out with-out consideration of what I had to say. I thought does days in America were over this place has no regards for there customer, I advise to go somewhere else for State Farm Insurance. I have been with them almost 30 years and State Farm as a company gives good service. It's this particular agency that does not know how to treat a paying customer.