Soul Wellness

Write a Review305-668-2898

Pros: ATP class is a great work out. Cons: Poor management, lack of customer service and initiative, login issues on website, ridiculous cancellation policy, they have two websites which is kind of confusing, they still advertise their class at the park which has been cancelled When I signed up for this place they first gave a paper with instructions to register on their website. The instructions weren't very helpful and I'm a very computer saavy person. When I finally did register it didn't show my membership and would ask me to pay for classes every time. I sent an email to their web people and they couldn't figure out the problem. I was told they would forward the info to the company. Nothing happened after that. I then spoke to one of the coaches and I was told the problem would be corrected. It never was. I was attending the classes without signing up for them. I'd check online to see if the classes were filled or not before going. I was never able to go online and actually sign up for classes. During the last week or so of December I took a hiatus because of the holidays. I decided to start going back to the classes. However, when I look on their website it shows the class as no longer available or filled up. Why am I going to go if the only time I can go is filled up or canceled? I then email them to cancel my membership because why pay if I can't at any other time. I'm basically told by the owner that I have to pay for another month. That's their policy. So I've never been able to sign up for classes, no one ever really addressed my login issue and I don't know if the class schedule on the website is accurate or not but you want me to pay for another month. Really??? Big time rip off! They ask that you cancel a month in advance even. Honestly, I don't know what's going to happen from here to a month. That's just plan ridiculous! Ownership has no initiative to help just take your money. DON'T GO TO THIS GYM IF YOU WANT TO BE RIPPED OFF!!!!

ALTHOUGH THE FACILITY IS NICE, THE MEMBERSHIP IS OVER PRICED AND THE TRAINERS ARE EXTREMELY UNDER QUALIFIED. UNFORTUNATELY, THE ONLY ONE LOSING WEIGHT WILL BE YOUR WALLET. VERY DISAPPOINTED IN THE QUALITY OF BUSINESS AND THE LACK OF ORGANIZATION.