Sprint Store

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OPEN NOW - Closes at 9:00pm

I came into this store because my phones camera was messed up. I had gone to a sprint store/called support various times and got no results. I was calling sprint every month asking what my cancellation fee was, because I was waiting for it to drop to $100 to cancel it. July 6th is when my cycle ended and my cancellation fee was $100, my boyfriend refused to pay the cancellation fee (at this point I didn’t care) He dragged me to this Sprint store to see if they could do anything. (He also had a separate issue) The first time I went in Luis Tortoledo, helped my boyfriend and I. We could tell he actually cared about helping us. I left the store very happy, when I came in to pick up my refurbished phone the staff was phenomenal as well. Oscar Moreno, helped me with transferring my information from my old phone to my new phone. I know it sounds simple, but as I said my old phone was messed up so it made this a very time consuming matter.(We went into the store after work which was 30 min before closing and no one rushed to get us out of the store) Not only did I walk out with a working phone but Yanira Cabanas, sold us a tablet. We left on vacation that night after we left the store, and we absolutely love the tablet. My boyfriend, as I stated had another issue with his phone, and Oscar Moreno, was helping him also showing like he actually cared about helping us. The customer service I received in this store is what convinced me to stay with Sprint. If it was not for them I would be with another mobile company right now. Thank you for making our experience a great one =)