Student Aid Center

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Hello Jimi, thank you for your feedback. We appreciate being informed of how our potential customers feel. Indeed you can absolutely complete your process on your own and for free; however, it is that option and the neglect of your lender to offer you programs that would better benefit that allowed you to fall into default. We apologize you are in such a predicament and are available to assist you. What we provide is a premium service that educates you on what you qualify for, provides expertise, and 100% money back guarantee should we be unable to get you what we promised; highly unlikely considering our 97% success rate. No rip off there! Your rehabilitation program for nine months gets you out of default and then places you in a Standard Repayment Program with payments that do not take into account income, family size, cost of living, etc. unless you apply for something else. We are able to relieve your default and enroll your loans into the Pay As You Earn Program (if you qualify) within 5 months- saves you time, hassle, money, and it is all guaranteed 100%. Luckily, our customers know the value of our work and we take pride in what we bring to the table. We are helping people save money on their student loans and do so with customer morale and satisfaction as our priority. Like filing your taxes, or repairing a car; you can do it yourself for free, but you seek the help of an expert who will get you the best benefit and guarantee their service. We respect your opinion, but thought we should shine light on who we are and what we really do seeing as you seemed misinformed. We wish you well.

Hello Eric, thank you for your feedback. We apologize if we have contacted you and caused an inconvenience. We only reach out to those who request help with their student loans and/or information on student loan forgiveness. If you provide the number we are calling we can make certain you are no longer reached. Once again we apologize and look forward to resolving the matter. All the best.

Thank you for your feedback Melissa. We sincerely apologize you had an unpleasant experience. That is not at all how we train nor expect our loan counselors to interact with our customers. We do know we have a dedicated team always striving to highlight the value we bring to the table and hate to see a client turn away from it. However, you are at liberty to cancel our services at anytime and we guarantee that. We have identified the representative who made you feel uneasy and the matter has been reported to the proper department to ensure it is corrected. We aim to educate, assist, benefit, and uplift our customers from an already burdensome situation with student loans. We apologize once again and wish you well with your student loans.

Sally, thank you for your feedback. We apologize you received service that caused you to complain. We can assure you we are a legitimate business and take client's feedback and complaints seriously. We aim to conduct business with integrity with the main objective to save people money on their student loans. We process consolidations and loan forgiveness applications for clients and achieve enrollment into government-backed programs. These programs grant forgiveness after 10,20, and 25 years. We apologize you received correspondence that made you feel you were misled by us; that is never our intent. Please understand these programs are not openly offered to clients by their lender because it is a conflict of interest as they collect payment and profit off those payment or lack there of leading one into default and more debt. Several clients receive notices that give them payments different than what we qualified them for in an attempt to scare the client and/or thinking the client is unaware of the income driven program opportunities. Unfortunately, it is a part of the process, but we overcome that daily and get thousands enrolled in the forgiveness programs. We offer the service which delivers representation, man-power, knowledge and expertise, and more importantly, 100% guarantee to make sure clients save money and are not taken advantage of. We would love the opportunity to resolve the matter for you and complete the work or at least arrive at a mutual agreement with you. We were unable to locate your file with the username provided here; please contact us via email at [email protected]. Best wishes.

Hello Mel, Thank you for your feedback. Indeed the process can be completed for free. However, ask yourself how many loan servicing companies actually openly offer these programs to individuals in need and in danger of defaulting? Not many. How many eligible people have been denied for these programs? Countless. We see cases like these and hundreds of others daily. Unfortunately, lenders will offer forbearance time to pose as help (which keeps the debt growing and they continue profiting off client’s payments or lack of payments once defaulted) instead of offering these programs. We aim to spread awareness on these government-backed programs that so many are unaware of. We are in the business of helping people save money on their student loans. We conduct business with character, morale, and always with the client’s best interest at heart. We deliver expertise and knowledge, man-power of over 260 employees, customer service available via phone as well as online, and 100% money-back guarantee. Of course just about any service can be completed on one’s own for free; however, quite similar to your taxes you seek the assistance of an expert to attain the most financial benefit. Even a restaurant, you can cook your own food at home, but you dine at restaurants for a more rewarding experience. Our clients have nothing to lose when comparing the small price they pay us for how much money we help them save on their loans- especially with the option to cancel their service if they are unhappy and receive a full refund. What are they losing? Again, we thank you for your feedback and wish you well.

Rebecca, Thank you for your feedback. We apologize you received service that prompted you to complain. We can assure you we are in the business of helping people save money on their student loan debt NOT scamming people. We have successfully completed the processing and enrollment for over 12K clients into government programs that numerous lenders fail to offer borrowers. Some have received forgiveness right up front while others have been in enrolled in programs and making minimum payments that will grant forgiveness over time. We answer each and every complaint and refund everyone who requests their money back. A scam would not have the decency to respond let alone refund monies for services rendered. Indeed, anyone can complete the process on his/her own free of charge just like your taxes, but the service and guarantee of an expert ensures you'll receive the best financial benefit. We apologize if you felt misinformed, but we let all of our clients know both via phone and through written contract, that all clients electronically sign, that we are a private company- not a part of the government and the payments made to us are not applied to the client's student loans. We see it as a worthy small fee in comparison to the amount of money we help you save on your student loans. Again, we thank you for your feedback we will use it to continue to improve and grow as a company. We wish you well.

Thank you for your feedback Maria. We appreciate your comment and you business. We love working on Upfront forgiveness and helping those that impact our community and future. We are happy we were able to achieve that for you. Best of luck to you.

Elizabeth, thank you for your feedback. We are glad to spread the word and help those in need to truly get what they qualify for. We've successfully completed processing for over 12K and will continue pushing to help thousands more. Thank you again. Best wishes.

Thank you for your feedback. Indeed the process can be completed for free. Like we tell everyone who does not understand our service- how many loan servicing companies actually openly offer these programs to individuals in need and in danger of defaulting? Not many. How many eligible people have been denied for these programs? Countless. We constantly see cases like these. Again, we aim to spread awareness on these government-backed programs that so many are unaware of. We are in the business of helping people save money on their student loans. We conduct business with character, morale, and always with the client’s best interest at heart. We deliver expertise and knowledge, man-power of over 260 employees, customer service available via phone as well as online, and 100% money-back guarantee. Of course just about any service can be completed on one’s own for free; however, quite the same as your taxes you seek the assistance of an expert to attain the most financial benefit. Thank you for your feedback; we wish you well.

Hello Dante, Thank you for your feedback. We are sorry you received service that prompted you to contact us with a complaint. We would like to resolve the matter for you. We aim to deliver customer satisfaction to the fullest extent. Please feel free to contact our customer service department at 855-449-9338 where someone will gladly update you on your file. Please bear with us as we are a quickly growing company and are currently assist well over 11,500 clients. The bank information is provided to cover the cost of the payments you make to us for your processing and enrollment; those do not get applied to your loans. This is stated both by the loan counselor and in writing in the application you, and every single client, electronically signs. We are listed as a legitimate business with the Better Business Bureau, but also please feel free to search for us on Sunbiz.org; a state regulated site for licensed businesses in the state of Florida. We regret not having the opportunity to thoroughly serve you and wish to deliver what we promised to achieve for you. Thank you again and we look forward to hearing from you. Best wishes.