TigerDirect

Write a Review305-415-2200

CLOSED NOW - Opens at 9:00am

Ordered a monitor from them online. Called the next day and was placed on hold for over 30 minutes and eventually hung up due to no one answering me. Emailed them and told them I wanted to cancel the purchase because I could not get a hold of customer service to answer any questions I had. They replied back and said that the order was canceled and that I would be refunded. Next thing I know they deliver a monitor at my house a few days later and tell me that I will have to pay return shipping and a restocking fee to get a refund. Poor service

Worst phone support and customer service in the industry. I had to return a defective computer and asked for it to be replace. They sold all stock to other customer without filling my replacement order. That is what is was told by the manager. it their policy not to fill replacements 1st.

THEY DO NOT HONOR THEIR WARRANTY , I NOW HAVE AN EXPENSIVE ITOUCH FOR A PAPER WEIGHT.

I purchased a large screen plasma television which proved to be defective on arrival. When they agreed to ship me a new one they required my credit card to "secure" the new TV while waiting for the old one to be shipped back. The new one arrived okay and worked, but after a number of phone calls and still no pickup on the old one, I finally gave up and had to deliver it to their shipper myself.



Long story, but almost 7 weeks after I got the new one I finally got the credit for the defective one - except they credited their own "12-month-no-interest" credit card for the defective TV, NOT my American Express used to secure the replacement. Now I not only lose the 12 month no interest deal, and I have the privilege of waiting who-knows-how-long for the Tiger Direct credit card to send me a refund for the payments I have already made on the Tiger Direct no-interest credit card.



When I contacted them to correct the situation, they refused, saying, "it is not our policy". Mr. Roger Insua told me that this isn't even an "inconvenience" for me and that he won't do anything about it. He claimed to be second in command only to the CEO, and he said that I can't speak to the CEO. When I told him I would like to return the TV I have now because they screwed the deal up, he said that they would charge me to do so. When I repeatedly pointed out that they have now cost me money, he said that he won't do anything about it. Too bad for me.



I own a business, and when my company or my employees do something wrong that "costs" a customer, we make it up to them. Period.



My recommendations:

1. Deal with a different company. There are others out there that offer the same or better prices.

2. Check out how a company deals with customer service issues first.

3. Just because reviews show that a company sends product as promised (and you paid them to do), doesn't mean that they will do what is right if something goes wrong.

4. This is the same company as COMPUSA.