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10/29/2013

Horrible Customer Service!!!!

I live at one of the properties in Sanford FL (Arbor Lakes) in which I started having AC issues and it caused my power bill to go up $100. I was told to present documentation that compared previous bills so show proof in which I DID. I was told that maybe the outside temp has gone up from last yr and caused me to use lower temps. NOT TRUE as the average temp dropped 2 degrees. When shown the proof, it was to be submitted to a Joan Copeland out of this office. I called this office and was treated rudely. I was told that Joan did not have a phone at this office and to leave my contact info. I was asked why I was even calling this office in the first place. The rep must've thought he covered the phone because I could hear him say "This person is calling and doesn't even know where they're calling". I hung up and called back and spoke with another rude rep who proceeded to talk to me as if I was an inconvenience only to be called back by the previous rep asking for my name. When I asked him his, he said and I quote"you called me, you should know who I am". I told him that I wanted Joan to call me back and he told me "If you hang up again, I'm not giving anyone your contact info" This is all because I have an AC Unit that has been malfunctioning for 4 months totaling at least an extra $400 that I have paid with no compensation or sympathy. When I expressed my concerns for lack thereof, I was told that "maybe this isn't the place for you". If you are considering a place a Arbor Lakes or ANY of the TM Real Estate properties, please seriously reconsider. The property is nice, but parking is horrible and the customer service is the worst!!!!!!!

More Business Info

Hours
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Neighborhood
Northeast Coconut Grove
AKA

Tm Real Estate

Tm Real Estate Group LLC

Tm Real Estate Group

Categories
Real Estate Rental Service, Real Estate Agents, Real Estate Buyer Brokers
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