Matinchek & Daughter Funeral Home

Write a Review717-944-7015

Our final arrangements for my mother were handled with complete care and professionalism at a time when I had not ever made funeral arrangements. They took care of everything from flowers and soloist to final arrangements in Philadelphia. Every aspect of the process was easy and without stress at a time I could not handle stress. As the only child all the decisions were mine and Zac and his staff were extremely accommodating and made suggestions for options of every decision. I would recommend this business to anyone in need of their services. Three generations of the family have added continuity and updating to funeral services as needed today.

When I was at a funeral recently, and the person was to be buried, they didn't check the casket prior to the cemetery arrival to ensure it was sealed. They said they would fix it after everyone left the grave. They also said the local nursing home would not want the flowers that they used up to much oxygen. Hello 7th grade science class! Plants give off oxygen. Just too lazy to take the flowers to the cemetery

When my father was diagnosed with a terminal illness, my sister contacted Matinchek and Daughter to arrange for his cremation when he passed. Upon his passing, we contacted them to finalize the arrangements. Paula was very rude and told me many times that they were very busy with six other funerals. After telling her several times who I was (on several different phone calls) she asked me how I was related to my father. When we discussed a brief viewing prior to cremation, she told me I needed to rent a casket, which had not been mentioned up to that point. When I questioned it, she asked "Well what did you expect us to put him in?" Because it was not an official public viewing, I was not going to rent a casket for $750. After several strange and very insensitve comments I asked if I could speak with her father because I was not happy with the way she was treating me, in a very sensitive time of loss. She said he was not available. She never apologized for her comment about what to put him in. She told me that I needed to come in to discuss all the options we wanted, so I asked her if I could come in the next day. She said she was looking through her book and didn't have anything. So I asked about that same day. She said whatever I wanted. Later she referred to me coming in the next day, and I said I was confused because she told me she didn't have anything available. she told me that I misunderstood her that she didn't have anything scheduled so I could come in. but instead of saying that she was sorry for not being clear, she blamed me. This lady seriously does not belong in an industry where people need compassion and comfort. She had zero. Then her father called my sister, and my sister told him to call me, I was taking care of the arrangements now. He called me but never apologized for his daughter's attitude. He then called my sister again the next day, to which she replied again to call me. He didn't call, but rather emailed me. he told my sister that his daughter was not aware of what he had discussed with my sister, but never apologized for the confusion.



I don't understand how they stay in this business. You cannot treat grieving people like this. You shouldn't treat anyone like this! I felt like I was interrupting and bothering them every time I called. And they reminded me so many times that they were so busy right now, and didn't know when they would get to my dad's services. He made it sound like a chore to get permission to bury my father in a veteran cemetery. They were not not even nice, let alone accommodating or comforting. I would not recommend this funeral home to anyone! They should take some classes on human interaction and customer service.