Art Cleaners

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OPEN NOW - Closes at 5:30pm

Accidents Happens, But They Make It Right
Art Cleaners is one of the longest operating dry-cleaning companies in Midland, and for good reason. They provide fast high-quality service at a fair price. However, even the most proficient company can make a mistake, and how they handle these rare mistakes can be a true indicator of their professional character. I recently took in three expensive ski sweaters for end of season cleaning, and when they were returned to me, all three had shrunk considerably. So much so that they were no longer wearable. All three items indicate that they can be dry cleaned, but should not be laundered or dried. The only way these could have shrunk so much (or at all) is if they had inadvertently been laundered and dried. Art Cleaners realized that it is important to own their mistake, and to figure out how to make it right for the customer. Two of the items were basically new, and had seen very little use, and the third item was a few years older. Art Cleaners provided compensation equivalent to the full replacement cost of the two newer items, and a reduced (but fair) prorated amount for the older item. Good customer service, especially when mistakes are made, is a sign of an ethical professional business and one that should be in business for years to come.