US Post Office

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Why have a telephone if noone is going to answer it? Does this post office have so many complaints that it's afraid to answer. Why is my Midweek newspaper being delivered late? I've been to the post office to inquire about the late delivery and only received excuses. I asked why I received the same copy of the Midweek two weeks in a row and more excuses. Do I have to go to our Congressional delegation before I receive an answer and resolution? No wonder the USPS is losing billions every year.