The 42nd Floor

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Thank you, Laura, for your kind words. It's always a pleasure to work with you and to see the fun projects you all come up with.

Michelle, thank you so much for taking the time to submit a review. Any feedback, positive or negative, is invaluable in making sure that we are doing the best job we possibly can. What you are describing goes against everything we strive to achieve as a team. We have had email issues recently due to our account being hacked, and we have since resolved that issue. I know it was very frustrating for our clients at that who were not receiving their proofs and I would like to apologize for the inconvenience and thank you for your patience and willingness to come in to view them. We do have some new hires that may explain the trouble locating the files or the first order, but the rest of your described experience is simply unacceptable and I would like the opportunity to speak with you further. If you would please contact me directly at [email protected] I would appreciate it immensely. Providing a superior customer experience is our only goal and we train every new team member to do everything they can to ensure that projects flow without hassle up to the moment we deliver a top-quality product. Any light you can shed on the specifics of your experience will help with corrective action to ensure that it does not happen to anyone in the future. Again, thank you for your time and I sincerely hope to hear from you soon.

Stephanie, I do apologize for the issues that arose with your order. Because of what happened with your project and your pickup, we have since revised our Customer Supplied Waivers that are required before we will proceed with the production of supplied items to ensure that there is no way there can be any misunderstandings. We have also empowered our consultants to be able to work out amicable resolutions should issues arrive without the approval of management. I sincerely apologize again for what happened. I actually originally took your order and you and your mother were an absolute pleasure. I was very saddened by the news that there were issues when the consultant called me after you had picked up. I don't expect you to trust our services, because I understand how frustrating your experience must have been, but I do want to thank you for your feedback and promise that should you want to ever give us another go at it- we would not disappoint. If you are interested in discussing this further, please contact me at [email protected]. It would be a humbling pleasure to be able to make amends and provide you with the experience you deserved the first time. Even though this occurred a while ago it still weighs heavy on my mind.

Thank you, Katie, for your kind response. I am just now seeing the review, but I remember your project and was so glad that we were able to get you something for your family member. Hope all is well :)