Designcraft Construction
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3333 80th Ave N, Minneapolis, MN 55443
3333 80th Ave N, Minneapolis, MN 55443Looking for Home Builders in Minneapolis, MN?
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12/13/2016
Provided by YP.comThis company is the worst. It was a massive problem to get a door install scheduled, they don't answer the phone, and then they scheduled it for almost two months in the future. This was after waiting 6 weeks for the door. Ultimately they cancelled the install due to cold weather. I guess that's what happens when you schedule installs in December. Meanwhile, we go without a kitchen door in the freezing cold. It was smashed by thieves which is why we bought a new door. We found this company through Home Depot. Avoid.
We are sorry you felt you had a poor experience. However, your door was contracted with the Home Depot and not with DesignCraft. We provided the installation labor as a subcontractor to them and were not in control of the timetable for your custom-ordered door, which is a standard 4-6 weeks. You were informed at the time of sale by the Home Depot and by myself that we were looking at a minimum of 60 days for install, which we met. When, unfortunately, your job needed to be rescheduled due to weather, we were able to get you back on the schedule the following week. While we make every effort to catch each incoming call, we are not always able to do so, but we never fail to return a call when a message is left for us. Your door was installed in the most timely manner possible and at almost exactly the schedule you were given from the day of the sale and there is no complaint about the quality or professionalism of the work - only the timetable that you were fully aware of and was out of our hands.